1 - Overview (27.45 MB)
10 - SIAM Drivers - External and Commercial (440.98 MB)
11 - The Business Case for SIAM (420.21 MB)
12 - SIAM Implementation Roadmap (345.9 MB)
13 - Service Integrators - External Service Integrator (475.79 MB)
14 - Service Integrators - Internal Service Integrator (310.84 MB)
15 - Service Integrators - Hybrid Service Integrator (493.04 MB)
16 - Service Integrators - Lead Supplier (386.43 MB)
17 - SIAM Practices (441.59 MB)
18 - Roles and Responsibilities (490.29 MB)
19 - Roles and Responsibilities Part 2 (344.59 MB)
2 - Introduction to SIAM (363.66 MB)
20 - SIAM Processes - Introduction (643.9 MB)
21 - SIAM Processes - Audit and Control and BRM (691.93 MB)
22 - SIAM Processes - Change Mgmt and Release Mgmt (638.44 MB)
23 - SIAM Processes - Contract Mgmt and CSI (500.4 MB)
24 - SIAM Processes - Event Mgmt and Financial Mgmt (411.41 MB)
25 - SIAM Processes - Sec Mgmt and Knowledge Mgmt (365.97 MB)
26 - SIAM Processes - Incident Mgmt (532.65 MB)
27 - SIAM Processes - Problem Mgmt (358.04 MB)
28 - SIAM Processes - SLM and Supplier Mgmt (584.98 MB)
29 - SIAM Processes - SLM and Supplier Mgmt Part 2 (532.63 MB)
3 - Introduction to SIAM Part 2 (601.62 MB)
30 - SIAM Processes - Configuration Mgmt (430.25 MB)
31 - SIAM Processes - SPM and SCM (622.27 MB)
32 - SIAM Processes - Project Mgmt and Toolset Mgmt (407.2 MB)
33 - SIAM and Other Frameworks ITIL (467.4 MB)
34 - SIAM and Other Frameworks ITIL Part 2 (308.18 MB)
35 - SIAM and Other Frameworks ISOIEC 20000 (378.61 MB)
36 - SIAM and Other Frameworks Lean and COBIT (392.99 MB)
37 - SIAM and Other Frameworks DevOps and Projects (535.66 MB)
38 - Cultural Considerations (517.03 MB)
39 - Challenges and Risks (316.71 MB)
4 - SIAM Eco-system and Terminology (473.44 MB)
40 - Challenges and Risks Part 2 (406.09 MB)
41 - Challenges and Risks Part 3 (382.88 MB)
42 - Examination Preparation (195.71 MB)
43 - Exam Review (398.09 MB)
44 - Exam Review Part 2 (335.16 MB)
5 - SIAM Practices (438.32 MB)
6 - SIAM Practices - Process Forums (581.63 MB)
7 - SIAM Drivers - Service Satisfaction (702.13 MB)
8 - SIAM Drivers - Source Landscape (638.88 MB)
9 - SIAM Drivers - Operational Efficiencies (559.3 MB)
SIAM-Course-Files (2.47 MB)